Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of NAVIGATION

NAVIGATION

April 25, 2025

5  out of  5
rating by NAVIGATION
"Professional and reliable service! Great rates and savings!! Lilly is very professional very helpful and very responsible person!! Thank you!"
Profile photo of K D

K D

April 17, 2025

5  out of  5
rating by K D
"Reliable, Professional, and Easy to Work With! I’ve had a great experience with this insurance company. Their team is knowledgeable, friendly, and always ready to help. From setting up my policy to answering questions along the way, the process was smooth and stress-free. They made sure I understood my coverage and felt confident in my plan. It’s clear they truly care about their clients. I feel secure knowing I’m in good hands—highly recommend them to anyone looking for dependable insurance and excellent customer service!"
We responded:
"Thank you for taking the time to share your experience with us. We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Ivelina Dancheva

Ivelina Dancheva

April 17, 2025

5  out of  5
rating by Ivelina Dancheva
"Exceptional Service and Peace of Mind! I had a fantastic experience with Sasha and her team. From the start, they were professional, responsive, and incredibly helpful. Sasha took the time to explain my coverage options clearly and made sure I felt confident in my choices. Whenever I had questions, her response was quick and always courteous. It's rare to find a company that combines efficiency with genuine care, but they delivered on both fronts. I truly feel protected and supported—I highly recommend it to anyone looking for reliable insurance and outstanding service!"
We responded:
"Thank you, Ivelina! We’re so glad to hear your experience with Sasha and the team left you feeling protected and supported—that’s exactly what we aim for. Your kind words about our responsiveness and care truly mean a lot. We appreciate your trust and recommendation, and we’re always here when you need us!"
Profile photo of Emiliya Vladimirova

Emiliya Vladimirova

April 15, 2025

5  out of  5
rating by Emiliya Vladimirova
"I am very happy to be customer of State Farm Incurance agency especially Sasha Ivanov office. They are very kind and helping me with my cars insurances and life insurance. Her employees Lili and Petqa are assisting me with everything with my cars insurances and life insurance. I strongly recommend Sasha ivanov office. Thank you so much for everything."
We responded:
"Mrs. Vladimirova, We’re thankful for your 5star review! It’s our pleasure to assist you with your insurance needs. We are glad to hear that Lilly and Petya were able to help you with your car and life insurance. If there is anything else we can do to help, please let us know!"
Profile photo of Simeon Stanoev

Simeon Stanoev

April 14, 2025

5  out of  5
rating by Simeon Stanoev
"Working with Sasha Ivanov at State Farm has been nothing short of outstanding. From the very beginning, Sasha impressed me with her deep expertise, professionalism, and genuine care for her clients. She didn’t just try to sell me a policy—she took the time to truly understand my needs and walk me through all my options, making sure I felt informed and confident every step of the way. What sets Sasha apart is her warm, approachable nature paired with her sharp attention to detail. She was incredibly responsive, patient with my questions, and proactive in finding the best coverage for my home, auto, and life insurance needs. She made the entire process seamless and stress-free. When I needed to file a claim, Sasha went above and beyond to make sure it was handled quickly and smoothly. She personally followed up with me, which speaks volumes about her commitment to her clients and her integrity as an agent. If you're looking for someone who’s knowledgeable, trustworthy, and genuinely cares—Sasha Ivanov is the agent you want in your corner. I can’t recommend her highly enough. This is the gold standard of customer service! THANK YOU VERY MUCH, SASHA!"
We responded:
"Mr.Stanoev, We’re incredibly grateful for your thoughtful message and the trust you’ve placed in Sasha and our entire team. It means so much to know that our dedication, attention to detail, and personalized approach made a difference in your experience. We’re here to support you every step of the way—thank you for choosing us and for sharing such kind words!"
Profile photo of Dawn Pennacchia

Dawn Pennacchia

April 12, 2025

5  out of  5
rating by Dawn Pennacchia
"Today, Sasha brought her team to d’Vine Wine Shop for a Connect and Color®/Wine Tasting Team Building event. It is humbling to see what a big heart Sasha has for others. She is always thinking of others first and how she can best serve them. She understands the importance of investing in her team and the fruits of her labor were seen with her wonderful staff. They are pleasant and truly care about each other. I highly recommend her insurance services if you are in need. You can be confident you will be well taken care of!"
We responded:
"Dear Dawn, Thank you so much for this beautiful message! It means the world to us. Supporting and growing together as a team is something we truly value, and it was a joy to spend the afternoon with Connect and Color at D’Vine Wine. We’re so grateful for your kind words and your recommendation—it’s our honor to serve with heart and purpose, both in the office and in the community."
Profile photo of Dobrin DOBREV

Dobrin DOBREV

April 10, 2025

5  out of  5
rating by Dobrin DOBREV
"Hello, my name is Dobrin Dobrev. I am so satisfied with the service that I get from Sasha's office. Those ladies make me feel special. Huge thank you to Lilly Shopova, who did a very good job helping me with all my insurance cases."
We responded:
"Mr.Dobrev, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Victoria Vic

Victoria Vic

April 8, 2025

5  out of  5
rating by Victoria Vic
"Greatest service I've ever had wonderful people unbelievable took care of me and the kindest way no wonder I've been with them for years never would go anywhere else top of the line service"
We responded:
"Dear Victoria, We’re honored by your kind words! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of mike moran

mike moran

March 29, 2025

5  out of  5
rating by mike moran
"Great personal service!"
We responded:
"Mr. Moran, thank you for the 5star review and for trusting us being your good neighbor"
Profile photo of Maria Gospodinova

Maria Gospodinova

March 28, 2025

5  out of  5
rating by Maria Gospodinova
"Thank you Team State Farm ! Always making the right choices very easy to take. Explaining everything in details the way the Customer can understand. Special thanks to Lilly Shopova from Sasha Ivanov' office ! Always been there for me when I needed her, answering all of my questions. Thank you Lilly! There are a lot of insurance companies out there that we can choose from, but actualy the most important is the way people treat you. We are humans after all and have to help and support each other! Thank you once again for the perfection that you are doing your job with !"
We responded:
"Maria, thank you so much for your heartfelt words!We couldn’t agree more -how you are treated truly makes all the difference.Lilly is always happy to go above and beyond and we are so glad she has been there for you every step of the way.We are always here for you."
Profile photo of Totka todjnova@dir.bg

Totka todjnova@dir.bg

March 26, 2025

5  out of  5
rating by Totka todjnova@dir.bg
"I’m very happy I’ve got my insurance for home and cars with Lilly Shopova. Highly recommended. Communication was easy and smooth."
We responded:
"Totka, thank you for your 5star review . We appreciate that you trusted us with home and car insurance needs. "
Profile photo of Kairat Borukulov

Kairat Borukulov

March 21, 2025

5  out of  5
rating by Kairat Borukulov
"Miriam was really helpful. Will definitely recommend all my friend to come to Sasha Ivanov’s office. 10/10!"
We responded:
"Mr. Borukulov, thank you very much for the feedback and the kind words. We are happy that Miriam was able to help you protecting your family. If you need anything , we are just a phone call away."
Profile photo of Val Thaler

Val Thaler

March 13, 2025

5  out of  5
rating by Val Thaler
"Thank you very much to the wonderful team of competent professional ladies! I highly appreciate your job and recommend you 100%!!"
We responded:
"Dear Val, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Viktoriya Vatova

Viktoriya Vatova

March 5, 2025

5  out of  5
rating by Viktoriya Vatova
"They are really good professionals!"
We responded:
"Dear Viktoriya, Thank you for your thoughtful feedback! We strive to offer knowledgeable advice and exceptional service. It’s wonderful to hear you had a great experience—our team is always ready to assist with your insurance needs!"
Profile photo of Nataliya Stefanova

Nataliya Stefanova

March 5, 2025

5  out of  5
rating by Nataliya Stefanova
"I recently had the pleasure of working with Sasha Ivanov and Lilly Shopova at State Farm and I cannot express how grateful I am for their exceptional service! From our very first interaction, Sasha and Lilly were incredibly knowledgeable and took the time to explain all my options clearly. They were always available to answer my questions promptly, which made the entire process so much easier. What impressed me most was their genuine care for my needs; they truly went above and beyond to ensure I found the best coverage at an affordable rate. If you’re looking for someone who is not only professional but also genuinely cares about their clients, I highly recommend Sasha Ivanov and Lilly Shopova at State Farm! Thank you for making this experience so positive !"
We responded:
"Mrs.Stefanova, Thank you for your 5-star review! We’re so grateful for your kind words and for recognizing the dedication Sasha and Lilly bring to every client. Making insurance simple, personalized, and stress-free is our goal, and we’re thrilled to hear you had such a great experience. My State Farm team and I are happy to be your good neighbor!"
Profile photo of Violeta Naneva

Violeta Naneva

March 4, 2025

5  out of  5
rating by Violeta Naneva
""Very profesional and fantastic service, easy communication and secured a great policy for my condo. Highly recommend! Thank you very much Lilly!"
We responded:
"Mrs. Naneva, We’re honored by your positive feedback! We are happy to hear that Lilly was able to help you with your beautiful condo insurance and we look forward to continuing to provide you with great service!"
Profile photo of Todor Stoychev

Todor Stoychev

February 26, 2025

5  out of  5
rating by Todor Stoychev
"Very good service and price"
We responded:
"Thank you Todor Stoychev for your 5 star review and trust in our team."
Profile photo of Svetlomir Sabev

Svetlomir Sabev

February 24, 2025

5  out of  5
rating by Svetlomir Sabev
"Professional, hassle free, affordable rates. Fast response and food communication. I can recommend to all"
We responded:
"Mr.Sabev, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Eco Clima-Cooling & Heating

Eco Clima-Cooling & Heating

February 24, 2025

5  out of  5
rating by Eco Clima-Cooling & Heating
"Good communication, easy to work with Best agency. Highly recommend"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Juan Villegas

Juan Villegas

February 19, 2025

5  out of  5
rating by Juan Villegas
"Thank you Miriam! It was easy to get my insurance and got all my questions answered. Very friendly and helpful."
We responded:
"Thank you for your kind review! We appreciate your support and look forward to serving you again. "
Profile photo of Jimmy Villegas

Jimmy Villegas

February 19, 2025

5  out of  5
rating by Jimmy Villegas
"Great experience with Miriam! She's very welcoming and helpful. Highly recommend. Thank you Miriam for all your help."
We responded:
"Mr. Vellegas, We’re thankful for your feedback! It’s our pleasure to know that Miriam was able to help you with your insurance needs. If there is anything else we can do to assist, please let us know! "
Profile photo of Mike Simeonov

Mike Simeonov

February 19, 2025

5  out of  5
rating by Mike Simeonov
"I had a pleasure working with Lilly for my insurance. She answered all my questions about the coverage that I've been looking for. It's always good to have a helpful insurance specialist. If you ever have any questions or need assistance with anything related to your coverage, feel free to ask for Lilly!"
We responded:
"Mike, we are delighted to hear that Lilly provided the guidance and support you needed. She truly goes above and beyond to help our clients find the right coverage. We appreciate your trust and recommendation."
Profile photo of Beth Scotkovsky

Beth Scotkovsky

February 18, 2025

5  out of  5
rating by Beth Scotkovsky
"Wonderful customer service and support! My entire family switched from Allstate to State Farm after 20+ years of coverage. Better coverage, better communication and better care! Extremely happy with our agent Lilly and all of her help and guidance!"
We responded:
"Beth, we are honored that your family chose to switch to State Farm after so many years.Lilly and our team is truly dedicated to making the transition seamless and insuring you have best coverage and support. Welcome to our State Farm family. "
Profile photo of Issi V

Issi V

February 17, 2025

5  out of  5
rating by Issi V
"Very happy with Lily Shopova. She is knowledgeable, polite and helpful. Always avaliable for additional questions."
We responded:
"Issi, thank you for your review"
Profile photo of Nik Mih

Nik Mih

February 10, 2025

5  out of  5
rating by Nik Mih
"Called and talked to Lily and I explained her that I'm currently with another insurance company and my insurance it's way to expensive for 3 vehicles and my actual coverage its not that great … After 5 minutes on the phone and after sharing all the information she was able to get me a way better deal. She lowered my monthly payments with almost $100 and got me double of the protections that I was having with the other insurance agency. So currently I'm paying less each month and I have more coverage. Included rental car $500 deductible and 500k on damages definitely worth the change. Ask For Lily."
We responded:
"Nik, thank you for sharing your experience.We are trilled that Lilly helped you secure better coverage at a lower cost. We are all dedicated to finding the best solutions for all our customers. Welcome to our family."