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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tae Yoo

July 3, 2025

5  out of  5
rating by Tae Yoo
"Great Service & Great Quotation. After being with AllState for 30 years, I recently switched both my home and auto insurance because I was offered a much better premium. The whole process was incredibly smooth and handled with great ease. Two Thumbs UP !!"
We responded:
"Dear Tae, thank you so much for the kind words and for trusting us after 30 years with Allstate. We are honored you made the switch and thrilled we could offer better coverage at a better value. We’re glad the process felt smooth and easy that is exactly what we strive for. Two thumbs up right back at you 👍🏼👍🏼👍🏼 Sasha Ivanov State Farm Insurance, Palatine, IL"
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Spaska Kindekova

July 2, 2025

5  out of  5
rating by Spaska Kindekova
"My experience with this company is very good so far. I'm happy with their services and I highly recommend them to anyone looking for excellent insurance services. Thank you!"
We responded:
"Dear Spaska, thank you for the 5 star review. Your complete satisfaction is our main priority. Sasha Ivanov State Farm Insurance Agency, Palatine,IL"
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Ouida Avery

June 26, 2025

5  out of  5
rating by Ouida Avery
"This agency is the BEST!! So easy to communicate with and so helpful making sure you are covered with all of your needs! Mary is amazing!! She just handles everything with ease and is so professional! Sasha is just amazing as well! They are a diverse group and so responsive! Highly recommend!!"
We responded:
"Mrs.Avery, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Sasha Ivanov State Farm Insurance,PalatIne,IL"
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Albena Chukurov

June 26, 2025

5  out of  5
rating by Albena Chukurov
"I had a great experience working with the agents at this office. They were professional, knowledgeable, and always available to answer my questions. The entire process was smooth, clear, and stress-free. I truly felt that the agents cared about finding the best options for me. I highly recommend this agency to anyone looking for reliable and honest insurance support. Thank you for the excellent service!"
We responded:
"Mrs. Chukurov, thank you so much for your kind words.We’re very happy to know that your experience with our team was smooth,clear and stress free.Providing honest guidance and being readily available for our customers is what we are all about. Sasha Ivanov State Farm Insurance,Palatine,IL"
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Nikolay N

June 23, 2025

5  out of  5
rating by Nikolay N
"Страхотни професионалисти ! От екипът получих най-ниска цена за застраховките за колата и къщата ми. Не се колебайте, а ги потърсете и ще останете доволни. Great customer service. Best coverage and low priemum price for my auto and home insurance. Don't hesitate to do business with them !"
We responded:
"Nikolay, We appreciate your review! We are delighted to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!Sasha Ivanov State Farm Insurance,Palatine,IL Николай, благодарим жи за гласужаното доверие и добрите думи. Радваме се че ви помогнахме за застраховка на вашата кола и къща и сме насреща ако имате въпроси. Саша Иванов и team"
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Mayra Munoz

June 23, 2025

5  out of  5
rating by Mayra Munoz
"Excellent service and great people work here. Xiomara is my agent and she is always there for me when I need help for my insurance needs.She takes care of my cars and home insurance. Anyone who needs good insurance contact Xiomara."
We responded:
"Dear Mayra,Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs.Sasha Ivanov State Farm Insurance,Palatine,IL"
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Justin Future

June 19, 2025

5  out of  5
rating by Justin Future
"Im using this Agent Sasha Ivanov long time ago. The best price. And I like agent Lilly Shopov."
We responded:
"Justin, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Iryna K

June 18, 2025

5  out of  5
rating by Iryna K
"Обратились к Алене Нестеровой по рекомендации — и не пожалели ни на секунду. Всё оформила очень быстро: и дом, и машины, и страхование жизни. Чувствуется, что человек действительно заботится о клиентах — внимательная, доброжелательная и всегда на связи. Отдельный плюс — Алена свободно говорит по-русски, и для нас, как русскоговорящих, это оказалось очень удобным вариантом. Общение прошло легко и без недопонимания. Спасибо за профессионализм и тёплый подход!"
We responded:
"Ирина, большое спасибо за такой теплый и подробный отзыв! Спасибо за доверие и возможность помочь вам с оформлением таких страховок как life, renters and car insurance. Рада, что вы почувствовали заботу и внимание. Всегда рада быть на связи и помочь в будущем ! "
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VLADIMIR Ilivanov

June 17, 2025

5  out of  5
rating by VLADIMIR Ilivanov
"I'm two years with State Farm and Sasha Ivanov and her Agents like Lily, Petia ... Only what I can say is Thanks for good service!"
We responded:
"Mr.Ilivanov, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Karis Choi

June 17, 2025

5  out of  5
rating by Karis Choi
"보통 보험을 가입할때와 하고나서 서비스가 다를 수 있는데, Kristin 은 충분한 지식으로 보험 조항에 대해서 잘 설명해 줄 뿐만 아니라, 가입후에도 한결같은 서비스를 제공한다. 나는 그녀가최고의 한인 보험맨이라고 생각한다. Kristin is very knowledgeable and explains the terms and conditions of the policy and provides consistent service even after the policy has been purchased. I think she is the best Korean American insurance agent."
We responded:
"리뷰를 남겨 주셔서 진심으로 감사드립니다크리스틴을 비롯한 우리 에이전시 모든 프로듀서들은 항상 최선을 다해 손님의 보험을 관리하고 손님의 필요를 위해 최선을 다하고 있습니다 최고 보험사의 최고의 상품으로 손님들의 보험 필요와 서비스에 더욱더 만전을 기하겠습니다 다시 한번 저희와 함께 해 주심에 감사 드립니다"
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Narty Noaoam

June 16, 2025

5  out of  5
rating by Narty Noaoam
"Очень рекомендую Sasha Ivanov state farm: отличный сервис, все быстро и четко 👌🏻 я оформляла страховки на машину и life, мне все объяснили очень простым языком, дали хорошие квоты, так это все на русском, чтобы мне были понятны все моменты (я не носитель английского языка) А еще угощали вкусным кофе, дали подарочки, чувствовала себя очень желанным клиентом ^^ Обязательно буду общаться еще, спасибо!"
We responded:
"Уважаемая Нарти! Спасибо за такой теплый отзыв! Нам очень приятно слышать, что оформление страховки прошло для вас легко и понятно, а также что вы остались довольны нашими условиями и сервисом. Мы искренне стараемся создать уютную атмосферу и сделать каждый визит комфортным. Будем рады видеть вас снова- за кофе, подарочками и, конечно, надежной страховкой! 😊 с уважением Sasha Ivanov Insurance Agency, Palatine, IL"
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Connect Mortgage Corp

June 11, 2025

5  out of  5
rating by Connect Mortgage Corp
"As a mortgage broker, I’ve had the pleasure of working with Sasha Ivanov State Farm Insurance Agency on several client transactions, and I can confidently say they are one of the most reliable and efficient insurance professionals I’ve partnered with. Her Team consistently provides prompt service, thorough communication, and tailored insurance solutions that meet lender requirements without delay. What sets Sasha Ivanov team apart is their proactive approach—always staying ahead of deadlines and ensuring that clients feel supported and informed throughout the process. It’s clear that client satisfaction is a top priority for them, and it makes my job significantly easier knowing I can count on such a dependable partner. I would not hesitate to recommend Sasha Ivanov Insurance Agency to my clients, colleagues, or anyone seeking a knowledgeable and trustworthy insurance advisor. Dimitre Dimitrov nmls225949 Connect Mortgage Corp nmls1580650"
We responded:
"Dear Connect Mortgage Corp., Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and serve all your customers on exceptional level!"
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Maria Jose Esquivel Pizarro

June 8, 2025

5  out of  5
rating by Maria Jose Esquivel Pizarro
"Sasha really helped setting up my insurance for my car the easiest and best way possible for me. She’s considerate and a great agent!"
We responded:
"Thank you Maria, we appreciate your review and are happy that we were able to help you with your insurance needs. Sasha Ivanov State Farm Insurance, Palatine"
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Galin Iliev

June 4, 2025

5  out of  5
rating by Galin Iliev
"I recently had the pleasure of working with Sasha and Petia from State Farm over the phone, and I was blown away by their exceptional service! Both were incredibly professional, patient, and knowledgeable making what could have been a complicated process feel effortless. Sasha was detail-oriented and thorough, ensuring I understood all my options, while Petia was friendly and efficient, quickly resolving my questions with a positive attitude. Even over the phone, their teamwork and dedication to customer care shone through! If you need insurance help but can’t visit in person, don’t hesitate to call-Sash Ivanov State Farm office provides top-notch service that makes you feel valued. Thank you both for your outstanding assistance! Galin"
We responded:
"Galin, thank you so much for the kind words! It was truly our pleasure to assist you. We’re thrilled to hear that you felt supported and informed throughout the process. Petia and I are grateful for your trust, and your feedback means the world to our whole team. We’re always just a phone call away—thank you again for choosing our agency and for recommending us so warmly! Sasha Ivanov State Farm Insurance, Palatine"
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Yevhen Smith

June 4, 2025

5  out of  5
rating by Yevhen Smith
"I had a pleasure to work with Miriam for my auto and house insurance. I was surprised by the amazing quote and everything went smooth. Will recommend to everyone."
We responded:
"Yevhen, thank you for the fantastic feedback! We’re so glad Miriam could help you with both your auto and home insurance needs. It’s always our goal to make the process smooth and deliver great value. We truly appreciate your recommendation and look forward to being here whenever you need us! Sasha Ivanov State Farm Insurance, Palatine "
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Mladen Malinov

June 2, 2025

5  out of  5
rating by Mladen Malinov
"Thank you for all your help to insure my car, motorcycle and home.You are the best team!"
We responded:
"Mr.Malinov,We appreciate your review! We are delighted to know you had a great experience with out team. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Sasha Ivanov State Farm Insurance, Platine. "
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Maraiza Khaya

May 29, 2025

5  out of  5
rating by Maraiza Khaya
"I had a great experience working with Iva at the State Farm office in Palatine. She was super helpful, explained all my options clearly, and made the whole process of setting up my home and auto insurance quick and easy. I really appreciated her professionalism and how she took the time to find the right coverage for me. Highly recommend Iva and her team if you’re looking for reliable, friendly service!"
We responded:
"Maraiza,Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Emmanuel4

May 29, 2025

5  out of  5
rating by Emmanuel4
"They gave me a really good quote on a motorcycle they were also very friendly, the lady who helped me was Lilly! She was very nice and helpful. They offer many options for rider’s such disability income for the unexpected. Also got a free $25 gift card from them this week from them giving out quotes."
We responded:
"Thank you so much for the great review! We're glad Lilly was able to help you with your motorcycle quote and walk you through important rider options like disability income protection-planning for the unexpected is the key! We are so happy you took advantage of our $25 gift card promotion for getting a quote. We appreciate the opportunity to work with you and are always here when you need us. Ride safe! Sasha Ivanov State Farm Insurance ,Palatine. "
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Nikolai Nikolov

May 28, 2025

5  out of  5
rating by Nikolai Nikolov
"Very polite and professional staff!"
We responded:
"Dear Nikolai, Thank you so much for sharing your experience! We're thrilled to hear that you found the process easy and convenient. Petya Spassov is indeed a gem in our team, known for her kindness and dedication to providing excellent service. It's wonderful to know that she was able to answer all your questions promptly and was always available when you needed her. Your satisfaction is our top priority, and your kind words are a huge encouragement to us all. We're here whenever you need us and look forward to continuing to provide you with responsive and helpful service. Thank you for choosing us and for your trust in our team. Your State Farm team"
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Georgi Buchkov

May 28, 2025

5  out of  5
rating by Georgi Buchkov
"Nice and kind staff, immediate reaction, excellent service! This is my company, I recommend it to everyone. Georgi Buchkov"
We responded:
"George, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Sasha Ivanov State Farm Insurance ,Palatine."
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Arthur Glinkin

May 28, 2025

5  out of  5
rating by Arthur Glinkin
"Just met Sasha at a networking event and what a great experience! She provided so much value and didn't even try to sell me anything. We need more insurance agents like her!"
We responded:
"Arthur, it was pleasure meeting you! I am so glad our conversation resonated with you-at Sasha Ivanov Insurance Agency, we believe in bringing value first! Thank you for recognizing that and for your kind words. My team and I are always here if you ever have any insurance questions."
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Galina Grigorova

May 27, 2025

5  out of  5
rating by Galina Grigorova
"Great professionals. Their attitude towards the customer is impressive. Whenever I call, everyone is kind, polite and patient. Iva, Lily and Petya, thank you girls for always helping to solve our problems with ease."
We responded:
"Mrs.Grigorova, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Iordanka Takova

May 23, 2025

5  out of  5
rating by Iordanka Takova
"Very friendly people and helpful. I would recommend them to all my friends. They always answer the phone and have a solution to your problem. Thank you!"
We responded:
"Dear Iordanka, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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최주안

May 22, 2025

5  out of  5
rating by 최주안
"At StayFarm, Ms. Christine checked my premiums and upgraded me to a much better quality policy at a cheaper price. Other insurance companies are very organized, but StayFarm's agents are friendly and explain the details of the better policy."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Kristin and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Alexz Best

May 21, 2025

5  out of  5
rating by Alexz Best
"Working with Patya Spasov was an excellent experience. Quick, professional support at all times, with no delays or hidden fees. Absolutely trustworthy!"
We responded:
"Dear Alexz, thank you so much for a thoughtful review! We are delighted that working with Petya Spasov was such a positive experience. Providing clear, prompt, and transparent support is one of our top priorities, and we are glad it made a difference for you. We truly appreciate your trust and recommendation- it means the world to us! Please do not hesitate to reach out if there is ever anything else we can do for you !"