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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicole Barba

October 10, 2025

5  out of  5
rating by Nicole Barba
"Mary Miller was amazing to work with throughout the process of changing over my auto insurance!! She was diligent, prompt, and very communicative with everything. She got me signed up within just a few days of initially reaching out. I highly recommend her!!"
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Asya Strahilova

October 9, 2025

5  out of  5
rating by Asya Strahilova
"Very professional and fast service! Thank you!"
We responded:
"Mrs. Strahilova, Thank you so much for the 5star review. Happy Holidays from our family to yours."
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Robo Geem

October 8, 2025

5  out of  5
rating by Robo Geem
"미국 생활에서 은근히 신경 쓰이는 것이 각종 보험인데, 크리스틴씨를 만난것은 어쩌면 다행이라고 생각한다. 불가피하게 올라 가는 보험료이지만 꼼꼼히 점검해서 절약할 수 있는지 충분하게 설명을 해준다. 그리고 무엇보다 내가 사고 나서 정신이 없었을때 연락이 바로 되었고 스테잇 팜이 생각보다 훨씬 더 손실에 대한 보험 처리를 잘 해 준것 같았다. 땡큐!"
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Petro Melnyk

October 8, 2025

5  out of  5
rating by Petro Melnyk
"Дякую Тетьяні за хороший сервіс по оформленню страхівки на авто"
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Aleks Aleksandrov

October 2, 2025

5  out of  5
rating by Aleks Aleksandrov
"Great customer service. Good insurance products for the premiums paid."
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nikolay mladenov

October 2, 2025

5  out of  5
rating by nikolay mladenov
"The best insurance ever. Highly recommended. I am with State Farm 10 years now"
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Aneliia Tocheva

September 30, 2025

5  out of  5
rating by Aneliia Tocheva
"Lilly Shopova I recommend her to everyone. She prepares a quote the same day. Quick response on the phone. Extremely polite, great professional. Thank you!"
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Nataliya D

September 29, 2025

5  out of  5
rating by Nataliya D
"Хочу висловити щиру подяку за надзвичайно професійний та уважний підхід! Агент по страхуванню Тетяна проявила високий рівень компетентності, детально пояснила усі нюанси, дала корисні поради та зробила процес максимально зрозумілим і комфортним. Дуже приємно мати справу з такою відповідальною та компетентною людиною!"
We responded:
"Дякуємо за приємний відгук та за те, що обрали нас для страхування Вашої машини. We’re always happy to help - feel free to reach out anytime!"
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Aleksandar Spasov

September 29, 2025

5  out of  5
rating by Aleksandar Spasov
"I love working with Sasha and her team especially Lily, they are the Best in the business. They are knowledgeable and they are always responding to all my needs and questions, quickly and professionally, I trust them unconditionally. They are finding the best coverage on the best price. I highly recommend Sasha State Farm Insurance Company Agent, you will not be disappointed!"
We responded:
"Mrs.Spasov, thank you for your glowing review! We're delighted to hear that you love working with Sasha and her team. Providing knowledgeable and responsive service is what we strive for, and we're thrilled that they have been meeting all your needs and questions promptly and professionally. Your trust in us means a lot, and we take pride in finding the best coverage at the best price for our clients. Your high recommendation is greatly appreciated, and we promise to continue delivering top-notch service to all our customers. If there's anything else we can do for you, please don't hesitate to let us know. Thank you for being a valued customer! Sasha Ivanov Your State Farm Insurance Agency Owner "
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Vince Banchev

September 27, 2025

5  out of  5
rating by Vince Banchev
"Изключителни професионалисти, страхотен екип!!!!"
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Alena Nesterova

September 11, 2025

5  out of  5
rating by Alena Nesterova
"I’ve been with this State Farm office in Palatine for 6 months, and it’s been an amazing experience. The team is kind, friendly, and truly customer-oriented. The office has a warm and welcoming atmosphere—you’re always greeted with a smile, and even the smell of fresh coffee makes it feel like home. What really makes this office special is its multicultural team. We speak English, Korean, Russian, Ukrainian, and Bulgarian, so customers can feel comfortable communicating in the language they prefer. The team is professional, fun, and always there for you in difficult times, providing the support and guidance you need."
We responded:
"Alena, thank you for your wonderful review! We’re so glad you feel at home in our Palatine office and that our welcoming atmosphere, warm service, and great coffee made a difference. We’re proud of our multicultural team that speaks English, Korean, Spanish, Russian, Ukrainian, and Bulgarian, so every customer can feel comfortable and understood. Whether it’s auto insurance, home insurance, life insurance, or property coverage, we’re always here to provide support and guidance with care. Your kind words mean so much to us! — Sasha Ivanov State Farm Insurance, Palatine, IL "
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Петро Берко

September 9, 2025

5  out of  5
rating by Петро Берко
"Дуже хороше місце! Хороша страхова компанія! Хороше відношення до клієнта! Окремо дякую страховому агенту Олені Нестерева! Хороший спеціаліст!Всім раджу до неї звернутися!"
We responded:
"Петро,Щиро дякуємо за Ваш відгук та високу оцінку нашої роботи. Ми цінуємо Вашу довіру і завжди готові допомогти з автострахуванням, майновим страхуванням та іншими видами страхових послуг. Завжди поруч, щоб надати якісну підтримку та сервіс! Thank you sincerely for your review and for highly valuing our work. We truly appreciate your trust and are always ready to provide quality support with auto insurance, property insurance, life insurance, and all your insurance needs. Sasha Ivanov State Farm Insurance, Palatine, IL"
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ILIAN ILIEV

September 6, 2025

5  out of  5
rating by ILIAN ILIEV
"Excellent customer service. Great price and service."
We responded:
"Ilian, we appreciate your feedback and 5 star review and we are happy that we were able to provide you with great price and service. Sasha Ivanov State Farm Insurance, Palatine, IL"
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Ognyan Ivanov

September 6, 2025

5  out of  5
rating by Ognyan Ivanov
"Best agent in town!"
We responded:
"Thank you Ognyan"
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Klavdiya Dukova

September 5, 2025

5  out of  5
rating by Klavdiya Dukova
"Sasha and their whole office are great professionalists, thank you very much for everything! Thank you for your human attitude and fast work, you are true professionals! And big thank you for Iva and Lili!"
We responded:
"Thank you Klavdiya"
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Юлія Шпак

September 2, 2025

5  out of  5
rating by Юлія Шпак
"Команда профессионалов. У меня произошла авария за день до начала действия автостраховки со State Farm. Компания в которой я была застрахована ранее уже 2 месяца бездействует. Я решила проконсультироваться в State Farm как их нынешний клиент. Мало того, что Mary Miller ❤ связалась со страховой компанией виновника аварии, открыла клейм на имя второго водителя, выступила посредником в момент моего общения со страховой виновника аварии так и еще проконсультировала меня так, что бы я поняла все нюансы моей ситуации. Английский у меня средний, очень удобно что в State Farm работают сотрудники которые владеют украинским, русским, болгарским...Решила у них оформить страховку жизни и имущества."
We responded:
"Юлия! Огромное спасибо за ваши слова !💜 Мы очень рады, что смогли быть рядом в такой непростой момент и помочь вам разобраться во всех деталях ситуации. Для нас важно, чтобы каждый клиент чувствовал себя уверенно и знал, что он не один! Лично для меня было большим удовольствием помочь и поддержать на вашем языке. Спасибо за доверие и за то, что решили оформит у нас страховку жизни. Мы всегда будем рядом , когда понадобиться помощь или совет! "
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Desislava Nikolova

September 1, 2025

5  out of  5
rating by Desislava Nikolova
"Sasha and her team saved me $380 every 6m. The service is beyond exceptional. They are 24/7/365 available to respond and take care of my business."
We responded:
"Dear Desislava, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Sasha Ivanov State Farm Insurance Agency,Palatine,IL"
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A K

August 28, 2025

5  out of  5
rating by A K
"Mary is absolutely amazing! I’ve been with State Farm for many years, and I can honestly say I’ve never worked with anyone more knowledgeable, helpful, and kind. She takes the time to explain everything clearly, makes sure all of my questions are answered, and genuinely cares about finding the best solutions. Mary goes above and beyond to make the process easy and stress-free. I feel very fortunate to have her as my go-to contact, and I highly recommend her to anyone looking for outstanding service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Sasha Ivanov State Farm Insurance,Palatine,IL and team"
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Наталия Калайджиева

August 20, 2025

5  out of  5
rating by Наталия Калайджиева
"Great service, very polite and professional work. Thorough explanation of all my questions. Quick review of all my concerns and answers of all of them. I was very happy with the conversation. Will recommend to anybody who is reluctant and does not know with which of all the companies to go with. Sasha and Lili / her assistant/ are the best there. Do not hesitate. Go for them!"
We responded:
"Thank you, Наталия, for your wonderful feedback! We’re so glad that Lilly and I were able to answer all your questions and make the insurance process clear and simple. From auto and home insurance to life and property coverage, our mission is to give each client confidence. Your recommendation means so much to us! Sasha Ivanov State Farm Insurance, Palatine,IL "
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The Sunshine Girl

August 18, 2025

5  out of  5
rating by The Sunshine Girl
"I can’t say enough wonderful things about my experience with Lilly Shopova at State Farm and Sasha Ivanov. From the very first interaction, Lilly has been nothing but polite, friendly, and incredibly helpful. She takes the time to explain everything clearly, answers all of my questions with patience, and always makes sure I feel confident in my decisions. What really stands out is how caring and genuine she is. Lilly doesn’t just treat you like another customer—she truly looks out for your best interest and goes above and beyond to find the right coverage. Her professionalism combined with her warm personality makes the whole process stress-free and even enjoyable. I feel very grateful to have Lilly as my agent, and I would highly recommend her to anyone looking for someone who is not only knowledgeable but also truly cares about her clients."
We responded:
"The Sunshine Girl, Thank you so much for your kind words! We’re thrilled to hear how much Lilly’s care, patience, and professionalism stood out during your insurance experience. Our goal is always to make sure you feel confident and cared for every step of the way. We’re grateful for your recommendation! — Sasha Ivanov State Farm Insurance, Palatine,IL "
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Pns Usa

August 16, 2025

5  out of  5
rating by Pns Usa
"Friendly, serious and responsible team to work with. Thank you"
We responded:
"Dear PNS, thank you for your 5 star review "
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Filip Bonchev

August 15, 2025

5  out of  5
rating by Filip Bonchev
"Много съм доволен от обслужването. Препоръчвам горещо на всеки да посети офиса ако иска обслужване на ниво."
We responded:
"Филип, благодарим за доброто ревю и възможността да работим заедно. Dear Filip, we appreciate your feedback and the chance to work together. Sasha Ivanov State Farm Insurance Agency, Palatine,IL"
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yugo grill

August 15, 2025

5  out of  5
rating by yugo grill
"Lilly and Iva helped me a lot with my auto insurance. I really appreciate it and recommend them if someone needs good service and good insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Sasha Ivanov State Farm Insurance, Palatine,IL"
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Monica Isler

August 14, 2025

5  out of  5
rating by Monica Isler
"Lilly has helped me dramatically, and I appreciate that she explained everything clearly to me. She was very patient and kind . All ladies in the office are very kind and helpful ."
We responded:
"Monica, thank you for sharing your experience! We’re so glad Lilly was able to explain everything clearly and help you with patience and care. Our whole team takes pride in making insurance—from auto to home to life—as easy and stress-free as possible. We’re grateful for your trust and kind words about our office! Sasha Ivanov State Farm Insurance, Palatine,IL "
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Vasil Gruev

August 12, 2025

5  out of  5
rating by Vasil Gruev
"Очарован съм от професионализма и човешкото отношение на агента който ме обслужи. Аз съм възрастен пенсионер, който не е на ти с новите технологии (онлайн) но служителката беше много добронамерена,вежлива и търпелива и ми помогна във всичко което беше необходимо. Определено ще Ви препоръчвам на приятели и познати! Благодаря Ви!"
We responded:
"Васил, благодарим за възможността да ви помогнем със застраховка на вашето жилище, за хубавите думи и препоръки. Насреща сме ако имате въпроси. Vasil, thank you for the opportunity to help you with your condo insurance, for the good review and recommendations. We are here for any questions you may have. Sasha Ivanov State Farm Agency, Palatine, IL"